1300 788 845
NovaOne Property Services Help & Support: Bookings, Quotes & FAQsHelp
Address
Suite 329,Level 3 98-100 Elizabeth Street,Melbourne,VIC 3000
Phone Number
1300 788 845
Email Address
support@novaoneproperty.com.au
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Frequently Asked Questions (FAQs)
How do I get a quote for a service?
You can get a free, no-obligation quote by filling out our online quote form or by calling us directly at 1300 788 845. We’ll gather details about your property and specific needs to provide an accurate, personalized quote.
Is the quote an estimate or a fixed price?
For most standard services, we aim to provide a fixed price after an initial assessment. For highly variable jobs (e.g., very overgrown gardens, extensive deep cleans), we will provide a clear estimate and discuss any potential adjustments upfront. We pride ourselves on transparent pricing with no hidden fees.
How far in advance should I book?
We recommend booking at least 1-2 weeks in advance, especially for one-off or specialized services like end-of-lease cleaning, to ensure your preferred date and time are available. For urgent needs, please call us, and we’ll do our best to assist.
What payment methods do you accept?
We offer various convenient payment methods, which will be detailed with your quote upon booking confirmation.
What is your cancellation or rescheduling policy?
Our cancellation and rescheduling policy will be outlined in your service agreement. We aim to be flexible and appreciate as much notice as possible (ideally 24-48 hours) for any changes.
Do I need to be home during the service?
No, as long as our team has secure access to your property (e.g., key collection/drop-off, access codes), you do not need to be present. We’ll communicate updates as needed.
How do you ensure quality?
Our cleaners and technicians follow strict checklists and protocols. We conduct regular quality checks, and with the NovaOne Promise, your satisfaction is guaranteed.
How long does it take for carpets/upholstery to dry after steam cleaning?
Drying times can vary depending on humidity, airflow, and the specific material, but typically carpets dry within 4-6 hours and upholstery within 2-4 hours. We use high-powered equipment to minimize drying time.
What areas of Melbourne do you service?
We proudly serve homes and businesses across all major suburbs of Melbourne. Please contact us to confirm service availability in your specific area.
Do I need to provide cleaning supplies or equipment?
No, our team comes fully equipped with all necessary professional-grade cleaning supplies and equipment for all our services (cleaning, gardening, pressure washing, etc.). If you have specific products you prefer due to allergies or sensitivities, please let us know.
What is the difference between regular and deep cleaning?
Regular cleaning focuses on maintaining the cleanliness of your home through routine tasks, covering accessible surfaces and general upkeep (e.g., weekly/fortnightly dusting, vacuuming, basic kitchen/bathroom wipe-downs). Deep cleaning is a more intensive, comprehensive service that tackles neglected areas, built-up grime, and includes tasks like inside oven/fridge cleaning, detailed grout scrubbing, and extensive wall spot cleaning.
What’s included in an End-of-Lease Clean?
Our end-of-lease cleaning is a comprehensive, bond-back focused service covering every detail from top to bottom, including inside ovens, cupboards, windows, and thorough bathroom sanitization. Please refer to our End-of-Lease Cleaning Services page for a full checklist.
Do you offer ongoing garden maintenance contracts?
Yes, we can set up regular maintenance schedules (weekly, fortnightly, monthly) for lawn mowing and garden tidy-ups to keep your outdoor space looking its best all year round.
Can you remove all types of rubbish?
We primarily handle green waste generated from our gardening services and general household/light commercial junk. For hazardous materials or very large volumes, we may advise on specialized disposal services.
Are your cleaners/gardeners insured?
Absolutely. All our professionals are rigorously trained, thoroughly vetted, and fully insured for your complete peace of mind.
Are your services eco-friendly?
We are committed to minimizing our environmental impact. We use eco-friendly cleaning solutions where possible and are proud partners with One Tree Planted and Tree-Nation, actively contributing to global reforestation efforts with every service.
How do you handle NDIS cleaning?
We work closely with NDIS participants, their families, and plan managers to provide tailored cleaning solutions that align with individual NDIS plans. We prioritize compassionate, flexible, and reliable support.
Still Need Help? Contact Us!
If your question wasn’t answered above, or if you need specific assistance, our friendly customer service team is ready to help.