Privacy Policy

NovaOne Property Services (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1.What Information We Collect

We may collect personal information including:

• Full name
• Business name
• Email address
• Phone number
• Service requirements and enquiry details
• Website usage data (via cookies or analytics tools)

2.How We Collect Information

We collect information when you:

• Submit a contact or lead form
• Request a quote
• Contact us via phone, email, or social media
• Visit our website

3.How We Use Your Information

We use your information to:

• Provide quotes and deliver services
• Communicate with you regarding enquiries or bookings
• Improve our services and customer experience
• Send relevant service updates or offers (you can opt out anytime)

4.Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose your information to:

• Employees or contractors for service delivery
• IT and marketing service providers
• Legal authorities if required by law

5.Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

6.Cookies & Tracking Technologies

Our website may use cookies and tools such as:

• Google Analytics
• Advertising tracking tools (e.g. Meta, LinkedIn)

These help us:

• Understand website usage
• Improve marketing performance
• Deliver relevant ads

You can disable cookies through your browser settings.

7.Marketing & Advertising

By submitting your details, you agree that we may contact you regarding our services.

We may use your information for:

• Email communication
• Phone calls
• Online advertising (including remarketing)

You can opt out at any time.

8.Access and Correction

You may request access to or correction of your personal information by contacting us.

9.Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10.Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11.Contact Us

If you have any questions or concerns, please contact:

NovaOne Property Services

📧 support@novaoneproperty.com.au
📞 1300 788 845
📍 Melbourne, Victoria, Australia